Frequently asked questions—Grafton


If you have questions about windscreen repairs provided by Road Runner Windscreens in the Clarence Valley, check out our FAQ here. If you have additional questions or need more information about any of our services, get in touch with our team and we’ll be happy to provide additional info.
Q: How long does it take to replace or repair a windscreen?
A: This will vary depending on the size of the windscreen, as well as the extent of the damage. In many cases, we can complete a repair in as little as 15 or 20 minutes, and nearly all repairs can be done in half an hour or less. Replacements take more time, as we’ll have to measure the size of your windscreen and place an order with our auto glass provider. The service itself can often be completed in as little as one hour, though you may need to wait a little longer before you can drive your vehicle.
Q: Do small nicks in my windscreen really need to be replaced right away?
It is always ideal to repair even the tiniest of blemishes on your windscreen as soon as you can. While the chip, nick or ding might not cause any immediate damage, it will likely spread and lead to more severe damage over time. Changes in temperature, the movement of your vehicle and other factors can lead to serious, and sometimes sudden, cracks to form from an existing mark. Additionally, your windshield may be more prone to more severe damage in the event of even a minor collision, which can become a safety hazard.
Q: Will my windscreen be completely transparent again after you’ve completed a repair?
A: In many cases, especially in situations where only minor repairs are needed, the area we repair will appear seamless. However, larger repairs may not offer the same results. You may notice a slight warping of the glass where the resin is applied, but it will be virtually unnoticeable and provide a full line of sight from your windscreen as well as strength to weather normal daily use.
Q: Do you have a workshop? Do you provide towing?
A: We don’t have a workshop but instead utilise mobile technicians who have everything they need to perform their duties at any location. We meet you at your home, business or anywhere you happen to be and perform the service right there where you are. We’ll get you back on the road again as soon as possible.
Q: How many times can a windscreen be repaired?
A: If the trouble areas are in different locations, then your windscreen can be repaired several times without any issue. If the previously damaged sections are clustered close together and/or are especially large, then we may need to assess whether you need a replacement.
Q: Why can’t all windscreen chips be repaired?
For Roadrunner Windscreens to repair a windscreen chip it needs to meet specific requirements:
  • The chip needs to located at least 5cm from the edge of the windscreen.
  • If the chip is in front of the driver (the critical vision area) the whole chip (including all off-shooting cracks) needs to be smaller than a 5 cent coin.
  • If the chip is in front of the passenger, the whole chip (including all off shooting cracks) needs to be smaller than a $1 coin.
Q: What is ADAS and how does it affect my windscreen?
ADAS is an abbreviation for Advanced Driver Assistance System, a collective term for the new technology used to assist the driver in avoiding road collisions. The ADAS technology uses cameras, radar and other systems to inform the vehicle of where it is on the road looking forward and sometimes to the side or backwards. The majority of front facing camera systems are either attached to the inside of the windscreens or are mounted on the roof and look through the windscreen.

Many modern vehicles are now equipped with sophisticated ADAS technology, as safety features such as automatic emergency braking and lane departure warnings become more standard. Often ADAS with a forward looking camera will require recalibration after windscreen replacement as a vehicle manufacturer requirement due to the technology being housed in windscreen mounted hardware.

If your vehicle is fitted with Advanced Driver Assistance technology, recalibration might be required after a windscreen replacement.
Q: How much does a windscreen repair or replacement cost?
The cost of fixing your vehicle glass depends on a number of different factors, including the size and position of your damage, the make, model and age of your vehicle and whether or not you have an insurance policy which covers glass repair. Call us today on 0417665211 to discuss costs and appointment times.

If you have insurance
As Australia’s leading vehicle glass repair and replacement specialists, we work closely with most major insurance providers. If you are insured, have glass cover and no excess then your repair or replacement will more than likely be at no cost to you. Talk to us first and in many instances, we can even lodge the claim for you. If you are insured, but not sure what your policy covers, request a call back from one of our friendly advisors who can help you find out.

No insurance cover?
No worries, Roadrunner Windscreens can still help. Many customers choose to pay out of their own pocket. We know that price is important to you and will do everything we can to ensure we provide great value for money.